According to the applicable law1, our ability to provide services to our clients (e.g. execute transactions ordered) is conditional upon us having your current data, especially those stated on your identity document.
If the information concerning an identity document remains out of date in our system, some services, such as card transactions, transfers from a bank account or access to Citibank Online and CitiPhone, may be blocked.
Check whether your identity document data is up to date in our system and, if necessary, update the number and expiry date of the document to allow us to continue providing services to you.
1 Act on Anti-Money Laundering and Combating the Financing of Terrorism of 1 March 2018